Frequently Asked Questions
Expert answers to your skin health and ordering questions.
How do I know which products are right for my skin type?
We recommend using our online Face Mapping tool or visiting a professional Dermalogica skin therapist for a personalized analysis to identify your skin's unique needs.
Are your products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are vegan, and we are working toward making our entire line 100% vegan.
What is your return policy for opened products?
We offer a 100% money-back guarantee. If you are not satisfied with a product for any reason, you can return it within 30 days of purchase, even if it has been opened.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your skin care essentials sooner.
Do you include free samples with every order?
Yes, every order placed on our official website includes a selection of free samples so you can discover new favorites from our professional-grade collection.
Are Dermalogica products safe to use during pregnancy?
While our products are generally safe, we recommend consulting with your physician regarding specific ingredients like Salicylic Acid or Retinol during pregnancy or breastfeeding.